Processing Time
Orders are processed within 3 business days after payment clears. Custom or made-to-order items may require additional lead time. These details are listed on the individual product pages.
Shipping Partners
We work with trusted carriers to ensure secure and reliable delivery. Shipping times vary by product type and destination.
Tracking Info
As soon as your order ships, you will receive an email with tracking details so you can follow it every step of the way.
Shipping Delays or Damage
If your order is delayed, lost, or arrives damaged, contact us at support@ramparama.com within 48 hours. We will work with the carrier or manufacturer to resolve the issue.
Returns & Exchanges
We want you to be satisfied with your purchase. Ramps and heavy-duty equipment involve special handling requirements. Please review the following return guidelines carefully.
Standard Return Policy
Most items are eligible for return within 30 days of delivery if they are unused, undamaged, and in original packaging. A restocking fee of up to 30 percent may apply depending on the manufacturer.
Brand-Specific Return Rules
Some brands enforce strict return policies, including no returns or mandatory restocking fees. These brand policies override our standard terms and will be noted on the relevant product pages.
Custom or Final Sale Items
Custom-made ramps, made-to-order items, and clearance products are non-returnable unless damaged or defective upon arrival. Any issues must be reported within 48 hours of receipt.
Return Costs
Return shipping, original outbound shipping charges (if applicable), and a 3 percent credit card processing fee are the customer’s responsibility. These will be deducted from any approved refund.
Product Condition
Returned items must be in brand-new condition, including all manuals, accessories, and original packaging. Used, damaged, or incomplete returns will not be accepted.
Refunds
Refunds are issued after inspection by the manufacturer, which may take up to 10 business days from the date your return is received. Approved refunds will be processed back to your original payment method, minus any applicable fees.
How to Start a Return
Email support@ramparama.com with your order number and a brief description of the item. We will send return instructions, including any brand-specific procedures.
Important Notes
All returns must be pre-authorized in writing by Ramparama or the product manufacturer. Refused deliveries will incur return shipping and restocking charges. We strictly follow all brand return and pricing policies. If you are unsure whether an item is returnable, contact us before placing your order.
Contact Information
Business Name: Ramparama
Email: support@ramparama.com
Phone: 866-350-8707
Customer Service Hours: Monday - Friday 8AM - 5PM PST